Refund and Cancellation Policy

Last Updated: 20th December 2025

At ZentryChat, we want you to be completely satisfied with our AI customer service platform. Because we provide a 14-day free trial with no credit card required, we encourage all users to fully test the service before committing to a paid plan.

1. 30-Day Money-Back Guarantee

If you are not satisfied with ZentryChat for any reason within the first 30 days of your initial paid subscription, you are entitled to a full refund.

• This guarantee applies only to the first purchase of a subscription.

• Renewal payments are not eligible for the 30-day guarantee.

2. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard or by contacting support at [Your Email].

• Upon cancellation, you will continue to have access to the service until the end of your current billing cycle.

• We do not provide pro-rated refunds for the remaining time in a billing period after the 30-day guarantee period has passed.

3. Refund Process

To request a refund under our 30-day guarantee, please contact us at [Your Email] with your account details and the reason for the request.

• Approved refunds will be processed via our payment processor, Paddle, back to the original payment method.

• Please allow 5-10 business days for the credit to appear on your statement.

4. Exceptions

Refunds will not be granted in cases where:

• A user has violated our Terms of Service.

• The account has been flagged for fraudulent activity.

• The user has exceeded the “Fair Use” limits of the AI conversations during the refund period.